There may come a time in the not-too-distant future where it is commonplace for all of us to have robots and artificial intelligence on our staff. Today, though, it is still quite a novel phenomenon!
That’s why it’s such an interesting but also confusing option for many businesses to consider using a chatbot.
A chatbot is an example of “weak AI,” meaning that it is designed to do just one thing. In this case, that means responding to a conversation via a chat box or directly through Facebook Messenger.
This can be an extremely powerful tool for businesses, and in this post, we’re going to break down why that is and how you can get started.
Using a Bot
The most obvious way to use a bot is to handle customer queries that you might otherwise not have been able to answer quickly.
If you have a business with a prominent brand as well as a Facebook page, then you might well be familiar with just how difficult it can be to answer all of the questions that come through this way. You may not even have looked at your inbox on Facebook for a while!
This does two things:
· It means ignoring very warm leads that are highly engaged and extremely likely to buy from you
· It means upsetting your customers
The latter point is a serious one. Because when customers haven’t heard back from you, they feel ignored. They also feel as though your business is “faceless” and that if they purchase from you and have any problems, you’ll be very difficult to get a hold of. None of this is good!
A chatbot can thus come to the rescue by answering those questions for you. This will be achieved by using a basic flow-chart system to answer set questions that will be prompted to the user. This way, you can explain that your team is currently busy serving other customers, but that their custom is valuable to you — and then help guide them to the next step.
That might mean inviting your visitors to get in touch with you directly if the FAQ can’t help them and they might want to buy. It might mean answering a question on your behalf so that you can focus on the things you do best.
Either way, your customers are catered to and your Facebook page becomes a highly effective sales funnel that will generate an income passively, even when you’re sleeping!
More Uses and Features
Oh, but wait, there’s more! The typical chatbot has many more features than just answering a few questions! Chatbots help you add them to your website for example, which can help to improve conversions and lower bounce rates. By immediately asking customers if they need help and guiding them to the right place on the site, you can avoid confusion.
At the same time, chatbots can even do things like automatically messaging people who comment on your Facebook posts. This can grow your Messenger list exponentially… also while you sleep!
As you can see, chatbots can be used for many things to help create a great customer experience and let’s face it, with so much competition, you need as much help as you can get. So why not give it a try.
For more information on using messaging apps, including bots for your business, click here.